Cancellation, Return & Refund Policy
Brand Name- Black+Decker
Manufacturing Company: Kent RO Systems Ltd. 


A. Quick Summary (Simple)

  1. The goods are currently sold via Amazon and amazon standard policies are applicable for cancellation and return 

  2. After full payment, your order is confirmed and will be delivered via amazon portal

  3. Cancellation and is allowed as per standard amazon policy .

  4. If you receive a damaged or defective product, contact Customer Care immediately.

  5. Our CS team will initiate replacement of damaged part if it has been received in poor condition ,the customer will raise a request via tollfree number or support email id.

  6. Refunds are applicable as per amazon policy.


B. Order Confirmation & Delivery

  1. Your order confirmation comes from Amazon and the delivery is done by Amazon delivery services 

  2. Delivery is normally completed within delivery timelines shared by Amazon

  3. Delivery timelines may vary due to location/logistics/product availability, but we will make reasonable efforts to deliver within the above timeline.


C. Cancellation Policy

  1. Cancellation is as per Amazon cancellation Process 


D. Transit Damage / Defect Policy (After Delivery)

  1. Please check the outer box/packaging at the time of delivery.

    • If the package appears torn, crushed, wet, or tampered, you can return the product to Amazon by placing a return on the amazon portal

  2. If the product is received damaged, non-functional, or defective, you must contact Amazon customer care .

  3. Amazon might issue a return if the product is found to be damaged :

  4. Amazon’s decision on repair vs. replacement will be final.


E. Return / Refund Policy

  1. return or refund is allowed as per Amazon return Policy:

    • Please raise return in case of Verified manufacturing defect, or

    • Confirmed transit damage impacting product performance


F. Contact for Cancellation / Damage / Defect

  1. Customer Care: 1-800-585-9756

  2. Email: supportsbd@kent.co.in