Biling & Refund Policy
Cancellation, Return & Refund Policy
Brand Name- Black+Decker
Manufacturing Company: Kent RO Systems Ltd.
A. Quick Summary (Simple)
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The goods are currently sold via Amazon and amazon standard policies are applicable for cancellation and return
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After full payment, your order is confirmed and will be delivered via amazon portal
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Cancellation and is allowed as per standard amazon policy .
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If you receive a damaged or defective product, contact Customer Care immediately.
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Our CS team will initiate replacement of damaged part if it has been received in poor condition ,the customer will raise a request via tollfree number or support email id.
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Refunds are applicable as per amazon policy.
B. Order Confirmation & Delivery
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Your order confirmation comes from Amazon and the delivery is done by Amazon delivery services
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Delivery is normally completed within delivery timelines shared by Amazon
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Delivery timelines may vary due to location/logistics/product availability, but we will make reasonable efforts to deliver within the above timeline.
C. Cancellation Policy
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Cancellation is as per Amazon cancellation Process
D. Transit Damage / Defect Policy (After Delivery)
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Please check the outer box/packaging at the time of delivery.
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If the package appears torn, crushed, wet, or tampered, you can return the product to Amazon by placing a return on the amazon portal
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If the product is received damaged, non-functional, or defective, you must contact Amazon customer care .
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Amazon might issue a return if the product is found to be damaged :
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Amazon’s decision on repair vs. replacement will be final.
E. Return / Refund Policy
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return or refund is allowed as per Amazon return Policy:
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Please raise return in case of Verified manufacturing defect, or
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Confirmed transit damage impacting product performance
F. Contact for Cancellation / Damage / Defect
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Customer Care: 1-800-585-9756
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Email: supportsbd@kent.co.in
