Privacy policy

Effective Date: December 26, 2025

KENT RO Systems Limited (“KENT”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our websites, applications, and related services (collectively, the “Services”).

This Privacy Policy should be read together with our Terms and Conditions and Cookie Policy.

1. Information We Collect

We may collect the following categories of personal information: 
a) Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Address (where provided for warranty or support)
  • Product details and purchase information (for warranty registration)
  • Any information you submit through forms or customer support interactions

b) Information Collected Automatically

  • IP address
  • Browser type and device information
  • Pages visited and usage data
  • Cookies and similar tracking technologies (see Cookie Policy)

2. How We Use Your Information

We use personal information to:

  • Register and administer product warranties
  • Provide customer support and technical assistance
  • Respond to inquiries and service requests
  • Improve website functionality and user experience
  • Conduct analytics and performance measurement
  • Comply with legal obligations

We do not sell products through this website.

3. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies as described in our Cookie Policy. These technologies help us understand how users interact with our Services and improve performance. You may control cookies through browser settings and other tools described in the Cookie Policy.

4. Sharing of Information

We may share personal information with:

  • Service providers assisting with analytics, hosting, customer support, or warranty services
  • Advertising and analytics partners (on an aggregated or pseudonymous basis)
  • Government authorities or regulators where required by law

We do not sell personal information for monetary consideration.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, regulatory, or contractual obligations

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

7. Your U.S. Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to personal information we collect about you
  • Request correction or deletion of your personal information
  • Opt out of the sale or sharing of personal information for targeted advertising
  • Limit the use of sensitive personal information (where applicable)
  • Not be discriminated against for exercising privacy rights

To exercise these rights, contact us using the details below.

8. California Privacy Notice

California residents have additional rights under the California Consumer Privacy Act (CCPA / CPRA).
Categories collected: Identifiers, internet activity, commercial information
Purpose: Warranty administration, customer support, analytics
Sale/Sharing: We may share data with analytics and advertising partners; users may opt out Requests may be made by contacting us using the information below.

9. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be processed or stored outside the United States, including in India, where data protection laws may differ. We take reasonable steps to protect personal information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

For privacy-related inquiries or to exercise your rights, contact:
KENT RO SYSTEMS LIMITED
E-6, 7 & 8, Sector 59 Noida – 201309, India
Customer Care (U.S.): 1-800-585-9756
Email: supportsbd@kent.co.in